/* HookCloud Flow 2.0.0 R12 — Realtime, atendimento, SLA, escala e avatares */
.community-admin-main{width:min(1580px,calc(100% - 30px));margin:0 auto;padding:24px 0 28px;flex:1}
.community-admin-login{width:min(470px,100%);margin:45px auto;text-align:center;padding:28px}
.community-admin-layout{display:grid;grid-template-columns:300px minmax(0,1fr) 320px;height:clamp(680px,calc(100dvh - 145px),940px);min-height:0;max-height:none;overflow:hidden;border:1px solid var(--line);border-radius:24px;background:var(--surface);box-shadow:var(--shadow)}
.community-admin-sidebar,.community-admin-context{min-height:0;overflow:hidden;background:var(--surface-soft)}
.community-admin-sidebar{display:flex;flex-direction:column;padding:16px 12px;border-right:1px solid var(--line)}
.community-admin-context{padding:18px;border-left:1px solid var(--line);overflow-y:auto}
.community-admin-sidebar-head{padding:3px 7px 15px;border-bottom:1px solid var(--line)}
.community-admin-sidebar-head h1{margin:4px 0 3px;font-size:20px}.community-admin-sidebar-head p{margin:0;color:var(--muted);font-size:12px}
.admin-room-button{display:grid;grid-template-columns:36px minmax(0,1fr) auto;align-items:center;gap:10px;width:100%;margin-top:12px;padding:10px;border:1px solid transparent;border-radius:13px;background:transparent;color:var(--text);text-align:left;cursor:pointer}
.admin-room-button:hover,.admin-room-button.active{border-color:var(--line);background:var(--primary-soft)}
.admin-room-button>span:nth-child(2){display:grid;min-width:0}.admin-room-button strong,.admin-room-button small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-room-button small{color:var(--muted)}
.admin-room-icon,.admin-room-title>span{display:grid;place-items:center;width:36px;height:36px;border:1px solid var(--line);border-radius:11px;background:var(--surface-strong);color:var(--primary);font-size:18px;font-weight:950}
.admin-count{display:inline-grid;place-items:center;min-width:22px;height:22px;padding:0 6px;border-radius:999px;background:var(--danger);color:#fff;font-size:11px}
.admin-sidebar-group{display:grid;gap:7px;padding-top:15px}.private-inbox-group{min-height:0;flex:1;overflow:hidden}
.admin-sidebar-group-title{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:0 7px;color:var(--muted);font-size:10px;font-weight:900;letter-spacing:.1em;text-transform:uppercase}
.admin-sidebar-group-title button{width:27px;height:27px;border:1px solid var(--line);border-radius:8px;background:var(--surface-strong);color:var(--text);cursor:pointer}
.admin-queue-button{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:9px 10px;border:1px solid var(--line);border-radius:11px;background:var(--surface-strong);color:var(--text);cursor:pointer;text-align:left}
.admin-queue-button:hover,.admin-queue-button.active{border-color:var(--primary);color:var(--primary)}.admin-queue-button b{display:grid;place-items:center;min-width:21px;height:21px;border-radius:999px;background:var(--primary-soft);font-size:10px}
.admin-private-filters select{width:100%;padding:7px 9px;font-size:11px}.admin-private-rooms{display:grid;gap:6px;min-height:0;overflow-y:auto;padding:2px 0 10px}
.admin-private-room{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px;padding:9px 10px;border:1px solid transparent;border-radius:11px;background:transparent;color:var(--text);text-align:left;cursor:pointer}
.admin-private-room:hover,.admin-private-room.active{border-color:var(--line);background:var(--surface-strong)}.admin-private-room>span{display:grid;min-width:0}.admin-private-room strong,.admin-private-room small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-private-room small{color:var(--muted);font-size:10px}.admin-private-room b{align-self:center}
.admin-start-support{padding-top:12px;border-top:1px solid var(--line)}.admin-user-search-row{display:grid;grid-template-columns:1fr 34px;gap:6px;margin-top:7px}.admin-user-search-row input{min-width:0;padding:8px}.admin-user-search-row button{border:1px solid var(--line);border-radius:9px;background:var(--primary);color:#fff;cursor:pointer}
.admin-user-search-results{display:grid;gap:5px;max-height:180px;overflow-y:auto;margin-top:7px}.admin-user-result{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;padding:8px;border:1px solid var(--line);border-radius:9px;background:var(--surface-strong)}.admin-user-result span{display:grid;min-width:0}.admin-user-result strong,.admin-user-result small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-user-result small{color:var(--muted);font-size:10px}.admin-user-result button{padding:5px 8px;border:0;border-radius:7px;background:var(--primary);color:#fff;font-size:10px;cursor:pointer}
.community-admin-chat{position:relative;display:flex;flex-direction:column;min-width:0;min-height:0;height:100%;overflow:hidden;background:var(--surface)}
.community-admin-chat-head{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:72px;padding:12px 16px;border-bottom:1px solid var(--line);background:var(--surface-strong)}
.admin-room-title{display:flex;align-items:center;gap:10px;min-width:0}.admin-room-title>div{display:grid;min-width:0}.admin-room-title strong{font-size:16px}.admin-room-title small{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.admin-room-controls{display:flex;align-items:center;justify-content:flex-end;gap:7px;flex-wrap:wrap}.admin-room-controls select{width:auto;padding:7px 8px;font-size:10px}.admin-room-controls .button{min-height:34px;padding:7px 10px;font-size:10px}
.admin-realtime-status{display:inline-flex;align-items:center;gap:6px;color:var(--muted);font-size:10px;font-weight:800}.admin-realtime-status i{width:8px;height:8px;border-radius:50%;background:var(--warning)}.admin-realtime-status.online i{background:var(--success)}.admin-realtime-status.offline i{background:var(--danger)}
.admin-origin{margin:9px 13px 0;padding:10px 12px;border:1px solid var(--line);border-radius:11px;background:var(--primary-soft);font-size:11px}.admin-origin strong{color:var(--primary)}
.admin-chat-toolbar{display:flex;align-items:center;justify-content:space-between;gap:10px;min-height:43px;padding:7px 13px}.admin-chat-toolbar input{width:min(300px,50%);padding:7px 9px;font-size:11px}.admin-chat-toolbar .button{min-height:32px;padding:6px 10px;font-size:10px}
.admin-community-messages{flex:1 1 0;min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:5px 14px 20px;scroll-behavior:smooth}
.admin-message{display:grid;grid-template-columns:38px minmax(0,1fr);gap:10px;padding:9px 7px;border-radius:12px}.admin-message:hover{background:var(--surface-soft)}
.admin-avatar{display:grid;place-items:center;width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,var(--primary),var(--accent));color:#fff;font-weight:950}.admin-avatar.official{background:linear-gradient(135deg,#0879ce,#29a96d)}
.admin-message-head{display:flex;align-items:baseline;gap:7px;flex-wrap:wrap}.admin-message-head strong.official{color:var(--primary)}.admin-message-head small{color:var(--muted);font-size:10px}.admin-official{padding:2px 6px;border-radius:999px;background:var(--success-soft);color:var(--success);font-size:8px;font-weight:950;text-transform:uppercase}
.admin-message-text{font-size:13px;line-height:1.5;overflow-wrap:anywhere}.admin-message-text a{color:var(--primary);text-decoration:underline}.admin-message-text .mention-hookcloud{padding:0 4px;border-radius:5px;background:var(--primary-soft);color:var(--primary);font-weight:900}
.admin-reply-ref{display:flex;gap:6px;max-width:650px;margin-bottom:4px;padding:5px 8px;border-left:3px solid var(--primary);background:var(--surface-soft);color:var(--muted);font-size:10px;cursor:pointer}.admin-reply-ref strong{color:var(--text)}
.admin-message-actions{display:flex;gap:4px;flex-wrap:wrap;opacity:0;margin-top:5px}.admin-message:hover .admin-message-actions{opacity:1}.admin-message-actions button{padding:4px 7px;border:1px solid var(--line);border-radius:7px;background:var(--surface-strong);color:var(--muted);font-size:9px;cursor:pointer}.admin-message-actions button:hover{color:var(--primary);border-color:var(--primary)}
.admin-attachments{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,260px));gap:7px;margin-top:7px}.admin-image-attachment{overflow:hidden;border:1px solid var(--line);border-radius:11px;background:var(--surface-soft);cursor:zoom-in}.admin-image-attachment img{display:block;width:100%;max-height:260px;object-fit:cover}.admin-image-attachment small{display:block;padding:5px 8px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-file-attachment{display:flex;align-items:center;gap:8px;padding:9px;border:1px solid var(--line);border-radius:10px;text-decoration:none}.admin-file-attachment:hover{border-color:var(--primary)}
.admin-day-divider{display:flex;align-items:center;gap:8px;margin:15px 0;color:var(--muted);font-size:9px;text-transform:uppercase;letter-spacing:.1em}.admin-day-divider::before,.admin-day-divider::after{content:"";flex:1;height:1px;background:var(--line)}
.admin-new-messages{position:absolute;left:50%;bottom:145px;transform:translateX(-50%);z-index:3;padding:7px 12px;border:0;border-radius:999px;background:var(--primary);color:#fff;font-weight:900;cursor:pointer}
.admin-community-composer{position:relative;z-index:8;flex:0 0 auto;padding:9px 13px 12px;border-top:1px solid var(--line);background:var(--surface-strong);box-shadow:0 -12px 28px color-mix(in srgb,var(--bg) 8%,transparent)}.admin-community-composer textarea{width:100%;height:auto;min-height:58px;max-height:128px;overflow-y:auto;resize:none;border-radius:11px;line-height:1.45}.admin-composer-actions{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:7px}.admin-composer-actions>div{display:flex;align-items:center;gap:8px}.admin-composer-actions span{color:var(--muted);font-size:10px}.admin-composer-actions .button{min-height:34px;padding:7px 11px;font-size:10px}
.admin-reply-preview{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:7px;padding:7px 9px;border-left:3px solid var(--primary);background:var(--primary-soft)}.admin-reply-preview span{display:grid;min-width:0}.admin-reply-preview small{font-size:8px;text-transform:uppercase}.admin-reply-preview strong,.admin-reply-preview em{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-reply-preview em{color:var(--muted);font-size:10px;font-style:normal}.admin-reply-preview button{border:0;background:transparent;font-size:18px;cursor:pointer}
.admin-pending-attachments{display:flex;gap:6px;overflow-x:auto;margin-bottom:7px}.admin-pending-item{display:grid;grid-template-columns:30px minmax(0,1fr) 24px;gap:6px;align-items:center;min-width:215px;padding:7px;border:1px solid var(--line);border-radius:9px;background:var(--surface-soft)}.admin-pending-item span{display:grid;min-width:0}.admin-pending-item strong,.admin-pending-item small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-pending-item small{color:var(--muted);font-size:9px}.admin-pending-item button{width:24px;height:24px;border:0;border-radius:7px;background:var(--danger-soft);color:var(--danger);cursor:pointer}
.community-admin-context h2{margin:5px 0}.community-admin-context p{color:var(--muted)}.admin-context-list{display:grid;gap:8px}.admin-context-card{padding:11px;border:1px solid var(--line);border-radius:11px;background:var(--surface-strong)}.admin-context-card strong{display:block}.admin-context-card small{color:var(--muted)}.admin-context-card p{margin:6px 0;font-size:11px}.admin-context-actions{display:flex;gap:5px;flex-wrap:wrap;margin-top:7px}.admin-context-actions button{padding:5px 7px;border:1px solid var(--line);border-radius:7px;background:var(--surface-soft);color:var(--text);font-size:9px;cursor:pointer}.admin-context-actions button.primary{background:var(--primary);color:#fff;border-color:var(--primary)}
.admin-room-context section{padding:10px 0;border-bottom:1px solid var(--line)}.admin-room-context dl{display:grid;grid-template-columns:auto 1fr;gap:5px 8px;font-size:11px}.admin-room-context dt{color:var(--muted)}.admin-room-context dd{margin:0;overflow-wrap:anywhere}.admin-moderation-buttons{display:grid;grid-template-columns:1fr 1fr;gap:6px}.admin-moderation-buttons button{padding:7px;border:1px solid var(--line);border-radius:8px;background:var(--surface-strong);color:var(--text);font-size:10px;cursor:pointer}.admin-moderation-buttons button.danger{color:var(--danger);border-color:color-mix(in srgb,var(--danger) 35%,var(--line))}
.admin-empty{padding:14px;text-align:center;color:var(--muted);font-size:11px;border:1px dashed var(--line);border-radius:10px}.admin-loading{display:grid;place-items:center;min-height:260px;color:var(--muted)}
.admin-image-modal{position:fixed;inset:0;z-index:90;display:grid;place-items:center;padding:20px;background:rgba(2,7,14,.88);backdrop-filter:blur(8px)}.admin-image-modal img{max-width:94vw;max-height:84vh;border-radius:13px}.admin-image-modal button{position:fixed;top:20px;right:20px;width:38px;height:38px;border:1px solid rgba(255,255,255,.3);border-radius:11px;background:rgba(255,255,255,.1);color:#fff;font-size:22px;cursor:pointer}.admin-image-modal span{color:#fff;font-size:11px}
@media(max-width:1250px){.community-admin-layout{grid-template-columns:270px minmax(0,1fr)}.community-admin-context{position:fixed;right:18px;top:90px;z-index:40;width:320px;max-height:calc(100vh - 120px);border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow)}}
@media(max-width:780px){.community-admin-main{width:min(100% - 16px,1580px)}.community-admin-layout{display:flex;flex-direction:column;height:auto;max-height:none;min-height:0;overflow:visible}.community-admin-sidebar{max-height:330px;border-right:0;border-bottom:1px solid var(--line)}.community-admin-chat{height:clamp(650px,78dvh,820px);min-height:650px;overflow:hidden}.community-admin-context{left:10px;right:10px;top:80px;width:auto}.community-admin-chat-head{align-items:flex-start}.admin-room-controls{justify-content:flex-start}.admin-message-actions{opacity:1}.top-actions{gap:5px}.top-actions .button{padding:8px 10px;font-size:10px}}

/* HookCloud Flow 2.0.0 R12 — realtime, SLA, paginação e avatares */
.admin-profile-card{display:grid;grid-template-columns:44px minmax(0,1fr) 30px;align-items:center;gap:9px;margin:11px 0 0;padding:9px;border:1px solid var(--line);border-radius:12px;background:var(--surface-strong)}
.admin-profile-avatar,.admin-profile-avatar-preview{display:grid;place-items:center;width:44px;height:44px;border-radius:50%;overflow:hidden;background:linear-gradient(135deg,var(--primary),var(--accent));color:#fff;font-weight:950}.admin-profile-avatar img,.admin-profile-avatar-preview img,.admin-avatar img{display:block;width:100%;height:100%;object-fit:cover;border-radius:inherit}
.admin-profile-card>div:nth-child(2){display:grid;min-width:0}.admin-profile-card strong,.admin-profile-card small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-profile-card small{color:var(--muted);font-size:10px}.admin-profile-card button{width:30px;height:30px;border:1px solid var(--line);border-radius:9px;background:var(--surface-soft);color:var(--text);cursor:pointer}
.admin-private-filters{display:grid!important;grid-template-columns:minmax(0,1fr) 110px;gap:6px}.admin-private-filters input{width:100%;padding:7px 9px;font-size:11px}.admin-load-more-rooms{width:100%;margin-top:6px;min-height:32px;padding:6px 9px;font-size:10px}
.admin-private-room.status-waiting{border-color:color-mix(in srgb,var(--warning) 55%,var(--line));background:color-mix(in srgb,var(--warning) 10%,var(--surface-soft))}
.admin-private-room.status-overdue{border-color:color-mix(in srgb,var(--danger) 70%,var(--line));background:color-mix(in srgb,var(--danger) 11%,var(--surface-soft))}
.admin-private-room.status-resolved{border-color:color-mix(in srgb,var(--success) 60%,var(--line));background:color-mix(in srgb,var(--success) 10%,var(--surface-soft))}
.admin-private-room .admin-room-avatar{width:34px;height:34px;border-radius:10px;overflow:hidden;background:var(--primary-soft);display:grid;place-items:center;font-size:10px;font-weight:900}.admin-private-room .admin-room-avatar img{width:100%;height:100%;object-fit:cover}
.admin-private-room{grid-template-columns:34px minmax(0,1fr) auto!important}.admin-private-room.status-overdue small{color:var(--danger);font-weight:900}.admin-private-room.status-resolved small{color:var(--success);font-weight:900}
.button.success{background:var(--success);border-color:var(--success);color:#fff}.button.success:hover{filter:brightness(.94)}
.admin-composer-notice{margin-bottom:7px;padding:8px 10px;border:1px solid color-mix(in srgb,var(--success) 45%,var(--line));border-radius:10px;background:var(--success-soft);color:var(--success);font-size:11px;font-weight:800}
.admin-message{content-visibility:auto;contain-intrinsic-size:68px 440px}
.admin-message-actions .pin-prominent{border-color:color-mix(in srgb,var(--warning) 55%,var(--line));background:var(--warning-soft);color:var(--warning);font-weight:900}
.admin-profile-modal{position:fixed;inset:0;z-index:95;display:grid;place-items:center;padding:20px;background:rgba(2,7,14,.62);backdrop-filter:blur(8px)}.admin-profile-modal-card{width:min(520px,100%);padding:20px;border:1px solid var(--line);border-radius:18px;background:var(--surface);box-shadow:var(--shadow)}.admin-profile-modal-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.admin-profile-modal-head h2{margin:3px 0}.admin-profile-modal-head button{width:34px;height:34px;border:1px solid var(--line);border-radius:10px;background:var(--surface-soft);font-size:20px;cursor:pointer}.admin-profile-modal-card p{color:var(--muted)}
.admin-avatar-editor{display:grid;grid-template-columns:90px minmax(0,1fr);gap:15px;align-items:center;padding:14px;border:1px solid var(--line);border-radius:14px;background:var(--surface-soft)}.admin-profile-avatar-preview{width:90px;height:90px;font-size:24px}.admin-avatar-editor>div:nth-child(2){display:grid;gap:6px}.admin-avatar-editor small{color:var(--muted)}.admin-avatar-actions{display:flex;gap:7px;flex-wrap:wrap}.admin-avatar-actions .button{min-height:34px;padding:7px 10px;font-size:10px}
@media(max-width:780px){.admin-private-filters{grid-template-columns:1fr}.admin-avatar-editor{grid-template-columns:1fr;text-align:center}.admin-profile-avatar-preview{margin:auto}.admin-avatar-actions{justify-content:center}}

.admin-pinned-messages{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:8px 13px;border-bottom:1px solid var(--line);background:color-mix(in srgb,var(--warning) 9%,var(--surface-strong));font-size:11px}
.admin-pinned-messages>strong{color:var(--warning);white-space:nowrap}
.admin-pinned-messages button{max-width:min(460px,100%);padding:6px 9px;border:1px solid color-mix(in srgb,var(--warning) 38%,var(--line));border-radius:9px;background:var(--surface);color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;cursor:pointer}

/* HookCloud Flow 2.0.0 R12.1 — vídeos no Networking e suporte */
.admin-video-attachment{display:grid;overflow:hidden;border:1px solid var(--line);border-radius:11px;background:#07111d;min-width:0}
.admin-video-attachment video{display:block;width:100%;max-height:360px;background:#000;object-fit:contain}
.admin-video-attachment>div{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:7px 9px;background:var(--surface-soft)}
.admin-video-attachment>div>span{display:grid;min-width:0}.admin-video-attachment strong,.admin-video-attachment small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-video-attachment small{color:var(--muted)}
.admin-video-attachment a{flex:0 0 auto;color:var(--primary);font-size:10px;font-weight:850;text-decoration:none}.admin-video-attachment a:hover{text-decoration:underline}


/* HookCloud Flow 2.0.0 R12.2 — indicador digitando */
.admin-typing-indicator{display:flex;align-items:center;gap:8px;min-height:24px;padding:2px 3px;color:var(--muted);font-size:11px;font-weight:800}
.admin-typing-indicator.hidden{display:none}
.admin-typing-dots{display:inline-flex;align-items:center;gap:3px}
.admin-typing-dots i{width:5px;height:5px;border-radius:999px;background:currentColor;opacity:.35;animation:adminTypingPulse 1.15s infinite ease-in-out}
.admin-typing-dots i:nth-child(2){animation-delay:.16s}.admin-typing-dots i:nth-child(3){animation-delay:.32s}
@keyframes adminTypingPulse{0%,60%,100%{transform:translateY(0);opacity:.28}30%{transform:translateY(-3px);opacity:.9}}
@media(prefers-reduced-motion:reduce){.admin-typing-dots i{animation:none;opacity:.7}}

/* HookCloud Flow 2.0.0 R12.3 — miniaturas automáticas de vídeo */
.admin-video-stage{position:relative;display:grid;place-items:center;overflow:hidden;background:#000;min-height:160px}
.admin-video-stage video{position:relative;z-index:1}
.admin-video-play{position:absolute;z-index:3;inset:50% auto auto 50%;transform:translate(-50%,-50%);display:grid;place-items:center;width:58px;height:58px;border:0;border-radius:999px;background:rgba(7,17,29,.78);color:#fff;box-shadow:0 12px 30px rgba(0,0,0,.35);cursor:pointer;backdrop-filter:blur(7px);transition:opacity .18s ease,transform .18s ease,background .18s ease}
.admin-video-play:hover{background:rgba(20,184,166,.92);transform:translate(-50%,-50%) scale(1.06)}
.admin-video-play span{margin-left:3px;font-size:22px;line-height:1}
.admin-video-stage.playing .admin-video-play{opacity:0;pointer-events:none}
.admin-video-duration{position:absolute;z-index:3;right:8px;top:8px;padding:3px 7px;border-radius:7px;background:rgba(0,0,0,.74);color:#fff;font-size:9px;font-weight:900;pointer-events:none}
.admin-pending-video-thumb{width:48px;height:38px;object-fit:cover;border-radius:7px;border:1px solid var(--line);background:#000;flex:0 0 auto}